General Policies
Amethyst Holistic Skin Solutions, LLC is committed to providing the best possible care for our patients. Please make yourself familiar with the policies listed below. Our policies have been designed to make sure you have a positive experience.
APPOINTMENT TIMES
Amethyst Holistic Skin Solutions, LLC clients are asked to arrive 5-10 minutes ahead of their scheduled appointment and to submit all online paperwork beforehand. For virtual appointments, please be prepared 5-10 minutes ahead of time to receive the meeting codes via email. We understand that things come up that are out of your control. Should you arrive later than your appointment time, you may have a shortened appointment, or you may still receive your full appointment if time allows.
SCHEDULING APPOINTMENTS
Scheduling an appointment with Amethyst Holistic Skin Solutions, LLC can be done by emailing Olivia@AmethystAcu.com. For initial intake appointments, your credit card will be charged at the time of scheduling. We will send reminder emails and/or texts for your upcoming appointments 48 hours in advance. Please indicate your choice of reminder when setting up your account.
CANCELLATION POLICY
Cancellations made 24 hours in advance can be made by emailing Olivia@AmethystAcu.com. If you cancel or reschedule an appointment with at least 24 hours’ notice, you will not have to pay any fees. Patients providing less than 24-hours’ notice will be charged the full appointment amount. Patients who fail to show for a scheduled appointment will be charged the full appointment amount. Should an emergency situation arise, please share that information with us by emailing Olivia@AmethystAcu.com. Each situation will be dealt with on an individual basis.
TERMS OF SALE
Herbal formulas are created and prescribed by Amethyst Holistic Skin Solutions, LLC but are fulfilled by our partner pharmacy, Kamwo Meridian Herbs. Therefore, Kamwo Meridian Herbs will handle billing directly with the patient. It is the patient’s responsibility to complete payment, in order for formulas to be produced and drop-shipped to the patient’s home. Patients have the option to choose expedited shipping methods for additional costs. If an issue occurs with shipping or delivery, patients can email Olivia@AmethystAcu.com
COMFORT
Your privacy will always be respected. There may be instances where we ask that you remove pieces of clothing or completely disrobe so we may assess your entire skin condition. Medical gowns can be provided if needed.
YOUR HYGIENE AND HEALTH
Please arrive at your appointment with clean skin that is also clear of products or makeup, so we can assess your skin accurately.
EXISTING AND NEW MEDICAL CONDITIONS
It is your responsibility to keep your Amethyst Holistic Skin Solutions, LLC herbalist informed of any outside medical treatment currently being taken and to provide the contact information of your other medical practitioners so that we may co-manage your case, if need be. The patient must also keep Amethyst Holistic Skin Solutions, LLC informed of any changes in existing health conditions so that we are best able to treat you.
CONVERSATION, CONFIDENTIALITY, AND COMPLIANCE
Discussions between you and your licensed Amethyst Holistic Skin Solutions, LLC herbalist are confidential. We are happy to listen to your conversation and share our professional expertise. As a patient, all information you share about yourself will be kept confidential. We will never sell, share, or distribute your personal information. Amethyst Holistic Skin Solutions, LLC is HIPPA and OSHA compliant.
PHOTOS
To track your progress, Amethyst Holistic Skin Solutions, LLC will take photos of your skin at every appointment. Virtual patients will be given instructions on how to self-generate photos to be emailed to Amethyst Holistic Skin Solutions, LLC prior to every appointment. All photos will be kept in our files and become property of Amethyst Holistic Skin Solutions, LLC. At some point, Amethyst Holistic Skin Solutions, LLC may be interested in using your photos to demonstrate success stories, therefore we will ask you to sign a photo release form before your first appointment. You are not obligated to sign this form. However, if you choose to release your photos, we will do our best to maintain your anonymity by blocking-out any personal traits that could reveal your identity (i.e. eyes, birthmarks, etc.). We will not disclose your name unless you give your consent.
OTHER
Amethyst Holistic Skin Solutions, LLC is not responsible for lost or stolen personal items.